TriView National Bank Case Study Packet 2001

PDF Version- 2001 TriView Executive Summary
PDF Version- 2001 TriView Case Study
PDF Version- 2001 TriView Scorebook
PDF Version- 2001 TriView Feedback Report
PDF Version- 2001 Blank Scorebook
PDF Version- 2001 Examiner Handbook

Criteria for Performance Excellence

Paper copies can be purchased for a fee from ASQ, the American Society for Quality. ASQ contact information is as follows:

American Society for Quality
600 North Plankinton Avenue
Milwaukee, WI 53203
Telephone: (800) 248-1946;
Fax: (414) 272-1734;
E-mail: asq@asq.org
Web Address: http://www.asq.org

A Baldrige case study packet is composed of the tools used to train Baldrige Examiners and of the Examiners’ working documents in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria upon which evaluations are based. The case study packet is an especially useful tool including information relating to scoring, Criteria responses, examination processes, and site visit procedures, as well as illustrating the format for an application.

In addition to their use by Examiners and applicants, case study materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world have also used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet.

The individual documents contained in the case study packet are described further in the Executive Summary.
The TriView National Bank Case Study was written by Maryann Brennan (team leader), Richard Eppig, Denise Shields, Gary Vansuch, and Daniel Walsh.

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BNQP Website comments:
nqp@nist.gov

Date created: 8/23/2001
Last updated: 6/03/2004