CapStar Health System Case Study Packet 2002 PDF Version- 2002 CapStar Executive Summary PDF Version- 2002 CapStar Case Study PDF Version- 2002 CapStar Scorebook PDF Version- 2002 CapStar Feedback Report PDF Version- 2002 Blank Scorebook PDF Version- 2002 Examiner Handbook Health Care Criteria for Performance Excellence Additional case studies can be found in Quality Reference Archive. A Baldrige case study packet is composed of the tools used to train Baldrige Examiners and of the Examiners’ working documents in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria upon which evaluations are based. The case study packet is an especially useful tool including information relating to scoring, Criteria responses, examination processes, and site visit procedures, as well as illustrating the format for an application. In addition to their use by Examiners and applicants, case study materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world have also used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet. The individual documents contained in the case study packet are described further in the Executive Summary. The CapStar Health System Case Study was written by Joel Ettinger (team leader), Sherril Gelmon, Ellen Kurtzman, Ron Marafioti, Mike Rosenblatt, and Patricia Stoltz. You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible. BNQP Website comments: nqp@nist.gov Date created: 8/14/2002 Last updated: 6/03/2004