2009 Baldrige Regional Conferences

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• Advanced Group Rate extended for both conferences
• All conference attendees eligible to win a $100 coupon to The Quest for Excellence XXII Conference

PDF Version - 2009 Regional Conferences Brochure

Dates and Locations
September 15, 2009
Milwaukee, WI
Hyatt Regency Milwaukee

October 2, 2009
Cambridge, MA
Hyatt Regency Cambridge

Cosponsored by MassExcellence, the Wisconsin Forward Award, and the Alliance for Performance Excellence

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General Information
Join us for a day of dynamic learning and networking with representatives of the 2008 Malcolm Baldrige National Quality Award recipients:

Cargill Corn Milling North America
CCM, a business unit within privately held Cargill Inc., manufactures corn- and sugar-based products serving food, feed, and fermentation markets. CCM delivers 60-plus products to more than 3,000 customers and yields revenues in excess of $1 billion. CCM’s earnings after tax nearly tripled from fiscal year 2003 to 2007, and it achieved a 99% error-free delivery rate from 2005 to 2008.

Iredell-Statesville Schools
I-SS is a K-12 public school system in southwestern North Carolina. I-SS offers a variety of courses and educational programs to meet student needs, including heterogeneously grouped classrooms, two at-risk behavior schools, and virtual and early college settings. I-SS increased cohort graduation rates from 61% in 2002-2003 to 81% in 2007-2008 and improved SAT performance over the past five years by more than 60 points, compared to a 9-point decrease in the national average.

Poudre Valley Health System
PVHS is a locally owned, private not-for-profit health care organization. With a workforce in excess of 4,000, the system provides a full spectrum of health care services through two hospitals and a network of clinics and care facilities in northern Colorado, western Nebraska, and southern Wyoming. PVHS ranks in or near the top 10% of national standards for treating acute myocardial infarction, heart failure, and pneumonia, and the system has been recognized by Modern Healthcare Magazine as one of “America’s 100 Best Places to Work in Healthcare.”

Learn about their best practices and performance strategies in all seven Baldrige Criteria Categories:
• Leadership
• Strategic Planning
• Customer/Market/Student/Stakeholder/Patient Focus
• Measurement, Analysis, and Knowledge Management
• Workforce Focus
• Process Management
• Results

Also hear from former Award recipients on special topics and participate in Open Mic sessions!


Event Summary
The 2009 Baldrige Regional Conferences provide an in-depth opportunity to learn about the best practices and results of both the 2008 Baldrige Award recipients and former Award recipients.

Senior leaders and other representatives of the Award recipient organizations will make presentations and answer questions about the seven Categories of the Baldrige Criteria, and former Award recipients will address other special topics of interest.

The conferences will feature a combination of plenary and concurrent presentations. They will also feature, for the first time, Open Mic sessions where you can share your knowledge and best practices on selected topics. Collectively, these sessions will provide you with a dynamic and interactive environment where you can maximize your learning and networking.

Whether your organization is large or small; involved in service or manufacturing, health care, education, or government; housed in one location or multiple sites around the globe; you can benefit from the knowledge and experience of the Baldrige Award recipients.

Who Should Attend: CEOs; senior managers; education, health care, and government/nonprofit leaders and professionals; directors of staff functions; heads of operating units; and quality/performance improvement practitioners.

Conference Schedules: Each conference is scheduled for 8:00am – 5:00 pm with a continental breakfast from 7:00am-8:00am.

Conference Proceedings/Materials: This year, we are Going Green! To this end, all attendees will receive an email link prior to the conference giving them access to the presentation visuals and the attendee list. Hard copies of these materials will not be available on site, so please print them out if you want them on hand at the conference. At the conference, attendees will receive a Learning Journal to take notes and reflect on what they have learned. The journal also contains a CD with the presentation visuals. In addition, attendees will receive a CD with Baldrige Program Materials and a DVD containing videos of the 2008 Award recipients. A limited number of conference bags will be available if needed, but we encourage you to support our Go Green initiative by reusing a bag from a previous event.


Pre-Conference Workshop for Baldrige Beginners
A Pre-Conference Workshop will be offered from 1:00-4:00 p.m. on September 14 for the Milwaukee, WI conference and on October 1 for the Cambridge, MA conference. This optional workshop is designed to familiarize people new to Baldrige with the Program and the Criteria to maximize their learning at the conference. However, the workshop is not a prerequisite for attending the conference. This workshop provides a hands-on opportunity to learn the basics of the Baldrige Criteria, the benefits of self-assessment, and the resources available to help organizations in their journey to excellence.

Pre-registration is required, as on site registration will not be available. Please register early to reserve a seat. The workshop is available with or without a Regional Conference registration, but conference registrants receive a significant discount (see registration general information section for details).

Should you attend the Pre-Conference Workshop? If you agree with all or most of the following statements, this workshop is designed for you:
• I am not familiar with the Baldrige Criteria for Performance Excellence
• I would like an introduction to the Baldrige Award Program and the Criteria
• I would like to understand the benefits of using the Criteria for self-assessment
• I have not previously attended a Baldrige conference

As an added bonus, workshop attendees can stay for an interactive informational session with the state award program host (MassExcellence or the Wisconsin Forward Award). This session will give attendees the opportunity to learn about these programs and the many benefits they provide to organizations on their Baldrige journeys. The session is scheduled for 4:00-5:00 p.m.

Mercy Health System Sharing Day
Milwaukee attendees have the opportunity to participate in a Sharing Day sponsored by Mercy Health System, a 2007 Baldrige Award recipient. The Sharing Day will be held on September 16, 2009, at the same location as the Milwaukee Regional Conference. To learn about this event and register, visit Mercy’s website at http://www.mercyhealthsystem.com/sharingdays or call Mercy at 608-756-6083.


Hotels
Hyatt Regency Milwaukee, Milwaukee, WI
Rooms have been reserved at the special conference rate of $159 (single or double). To receive the conference rate, please reserve by August 21, 2009. To make reservations, call 402-592-6464 or 888-421-1442 and reference the Baldrige Regional Conference or reserve rooms online (exiting the NIST BNQP web site).

Hyatt Regency Cambridge, Cambridge, MA
Rooms have been reserved at the special conference rate of $229 (single or double). To receive the conference rate, please reserve by September 7, 2009. To make reservations, call 888-421-1442 and reference the Baldrige Regional Conference or reserve rooms online (exiting the NIST BNQP web site).

Conference Registration: General Information and Fees
Conference registrations include attendance to the plenary session, all concurrent sessions, and open microphone sessions. Continental breakfast, refreshment breaks, and a networking lunch are also included. Advance and Regular registrations must be submitted by 5 pm Eastern Daylight Time on the dates listed below. After the Regular registration cut-off dates, registrations must be paid on site on the day of the conference. For an additional fee, an optional Pre-Conference Workshop will be available to a limited number of registrants. Details are below describing fees, faculty and group discounts, payment information, and the cancellation and substitution policy.

Registrations must be submitted by 5 pm Eastern Daylight Time (EDT) on the dates listed below.

*After 5pm EDT, September 9 for Milwaukee and after 5pm EDT, September 28 for Cambridge, registrations must be completed on site.

Education and Group Discounts
Individuals who have full-time employment with a college, university, school district, secondary school, or elementary school receive a $50 discount per registrant off the advance, regular, or on-site registration fee, as appropriate. The education discounts cannot be combined with the group discounts.

Groups of 5 or more receive a $50 discount per registrant off the advance, regular, or on-site registration fee, as appropriate. Registrations must be made as a group. The full conference fee will be charged if cancellations reduce the group to fewer than 5 employees. Substitutions may be made at any time.

Pre-Conference Workshop
A Pre-Conference Workshop will be offered on September 14 for the Milwaukee, WI conference and on October 1 for the Cambridge, MA conference. The workshop is available with or without a Regional Conference registration. The workshop is limited to 60 registrants. Because workshop materials are prepared in advance for each registrant, on site registrations are not accepted. With a Regional Conference Registration (at the same location), the fee is $50 (Advance or Regular). Pre-Conference Workshop Only, the fee is $150 (Advance or Regular).

Payment Information
This registration form must be accompanied by payment in full (U.S. currency only), via a major credit card (VISA/MC/AMEX) that will be charged, or a check or money order. Sorry, we cannot accept purchase orders. All checks for the Baldrige Regional Conferences should be made payable to the “MBNQA Foundation". For credit card payments, “Baldrige Regional Conference” will be listed as the payee on all registrants' credit card statements". Those who register by phone will be asked to fax a statement to MACC authorizing MACC to charge their named credit card in the amount of their registration fee in order to complete their registration. You will receive confirmation of your registration by postal mail, e-mail, or fax (domestic attendees only). On-line registrants will be sent an automatic acknowledgement of registration by e-mail.

Cancellation and Substitution Policy
All requests for cancellation must be made in writing and faxed or e-mailed to MACC by 5 pm on the dates listed below. Substitutions may be made at any time.

For information on registration contact MACC at 2009 Baldrige Regional Conferences, c/o MACC, Inc., P.O. Box 513, Colmar, PA 18915-0513, phone 215-822-6319, or fax 215-822-3332.

For general information on the Baldrige Regional Conferences and the Baldrige National Quality Program, call (301) 975-2036; fax (301) 948-3716; email baldrige@nist.gov.

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BNQP Website comments:
baldrige@nist.gov

Date created: 4/08/2005
Last updated: 8/18/2009